Return + Exchange
Returns and Exchanges
I want to return an item. How does that work?
You can exercise your right of withdrawal within 14 days of receiving your delivery. Please note that the items must be in their original packaging, clean and unused if possible. Please send us a message so that we can send you all further information.
We will cover the shipping costs for any return shipment.
Special features for returns and exchanges of personalized items
Due to the individual nature of these products, cancellation is unfortunately not possible. This does not apply, of course, if the products were defective or damaged upon delivery.
Complaints
My delivery was damaged in transit. What now?
Please send us a message immediately with photos of the exact damage. We will send you a replacement immediately.
There is a problem with my order. What can I do?
If you are not satisfied, please send us a message with your complaint within 14 days of receiving your delivery. We will then get back to you immediately.
Shipping and payment
You can find everything about shipping and payment on this page .
Mistakes are nothing more than helpers, just spelled differently.
