Complaints, returns and exchanges

Return + Exchange

Is there a problem with your order?

Returns and Exchanges

I want to return an item. How does that work?

You can exercise your right of withdrawal within 14 days of receiving your delivery. Please note that the items must be in their original packaging, clean and unused if possible. Please send us a message so that we can send you all further information.

We will cover the shipping costs for any return shipment.

Special features for returns and exchanges of personalized items

Due to the individual nature of these products, cancellation is unfortunately not possible. This does not apply, of course, if the products were defective or damaged upon delivery.

Complaints

My delivery was damaged in transit. What now?

Please send us a message immediately with photos of the exact damage. We will send you a replacement immediately.

There is a problem with my order. What can I do?

If you are not satisfied, please send us a message with your complaint within 14 days of receiving your delivery. We will then get back to you immediately.

Shipping and payment

You can find everything about shipping and payment on this page .

Mistakes are nothing more than helpers, just spelled differently.

Fast shipping

Guaranteed fast processing and delivery of your order, with free shipping for orders over 39 €.

Special quality

We produce locally in Germany on high-quality paper and cardboard with tactile surfaces.

personalization

It's a given for us! Please contact us if you need a custom-made item that you can't find in the shop.

Art + Crafts

Here you will only find hand-painted watercolor illustrations. Here, brushes and paint are still used in a real way.